Cold Stone Creamery

I came to this location early in the week to order a cake. When I arrived, there was a young lady behind the counter talking with a young man in front of the counter (unsure if he worked there or not). It was just myself and my daughter, no other customers, but wasn’t assisted as you would expect so I decided to place my order online instead. As someone who works in customer service, I understand downtime happens, but I also value being greeted & assisted. That said, everything else about the experience was very positive. Megan who later left me a voicemail was polite and helpful, and the cake itself was exactly what I requested.

We always order cakes from the Morganville Cold Stone and have always had a great experience from the time we order till we pick up our order. All our customization's are perfect! I must say that Aaliyah who always helps us, writes so well on our cakes and we always ask for her. She serves with a smile and you can even hear her smile on the phone when we call for our orders!

Cold stone was delicious! We ate ice cream after receiving a free cake from a school function and I can't believe how big the cake is! Urooj wrote on my cake and was so nice to even add sprinkles to it! Very nice workers. The manager was also in at the time and was also helpful and very sweet. Thanks cold stone! 😊

I have been going to this specific location for more than 5 years now. I am a huge fan of cold stone. Love their rich creamy flavors and chocolate devotion is the best ever! The place has ice cream cakes, candles, cup cakes. There are some tables and chairs to sit. You can order your own custom ice cream cakes for special occasions, of course ahead of time. It gets really busy on summer evenings, especially on weekends. Service really depends on the staff/crew. Some are really friendly and some are just doing their job. I found the staff is more friendly during regular 9-5. Definitely recommend any cold stone for their rich creamy flavors. They are super expensive, especially after the COVID because of inflation. 'Like it' is pretty much the price of 'you gotta have it now'.

Yoou need to try the red velvet cake plus cheesecake ice cream combo! This location-Morganville rocks! The ice cream is always so fresh and delicious. The people who work at this store is so friendly and knowledgeable. They are very aware of how to deal with Peanut and all nut allergies! Denise is awesome and truly goes above and beyond. Denise just made a custom cake and the way it was decorated was awesome. They will accommodate and make special cakes based on dietary restrictions for example All ice cream cakes due to egg allergy, as mentioned peanut allergy, etc! This place really sets the bar high!