Chipotle Mexican Grill

I was given the correct bag, but the wrong order inside. Normally, I check my bag before I go, but it’s my fault I didn’t. I’m allergic to a few ingredients inside the order I received. There were a few customers inside, sitting down eating, but maybe 2-3 people waiting to place an order. It was not busy. However, the younger crowd who works at night may need to pay a little more attention to what they’re doing when placing items in the bags. Also, when paying ($1.00)for the new Chimi Sauce, instead of getting a corner of sauce, give the correct amount that’s suppose to be given. If it’s not enough made for that night, just refund the money. A new order on the following day would have been ok, but to have to go on the website and request a refund is nuts. Just wanted the food I had been cr

I had just moved to the area and went in to pickup food for our first meal at the new place - being gluten free I have to be a little more particular about how my food is prepared. This team understood how to safely follow their allergen protocol and they gave me a discount to welcome me to town! Seriously wish I could give 6 stars - the staff here are exceptional. Thank you for being the easiest part of my move 💕

The food is always amazing. My only problem is that i went in today to pick up a mobile order with my boyfriend i had placed. I had ordered 2 bowls and used my rewards for a free SIDE of queso. We had checked the bag to make sure we had gotten the side of queso that i had ordered, because last time we ordered it from this location we did not get it but we had already gotten home so i didn’t want to make it a big deal. The side of queso was not in the bag so my bf went up to the counter and asked about it and of course it wasn’t on the receipt. The lady at the counter was very rude and said it was our fault and our problem for it not being on the receipt. We pulled up the mobile order on our phone that shows and says “Side order of queso” The manager came up and asked what the problem was a

So, last night, my wife ordered us a late dinner. Since it was their final hour of being open, as a service industry worker, I felt bad and apologized and asked if my wife tipped them through her order. The girl told me “oh we don’t get tips off of online orders”… so I gave them a $10.00 Only to get home to tell my wife about it, and have her tell me she did tip them on the app. So something messed up is going on. Either she straight up lied to get more tip, or Chipotle keeps online tips and doesn’t distribute them to their employees. Idk, we won’t tip online again, and that’s if we order from this location anymore. Chipotle has sadly fell off these past couple of years. A place we would once visit once a week, this was our first order in over like 4 months.

The establishment had a limited selection of meat options (only chicken options) I ordered Sprite, but it turned out to be mineral water instead. Unfortunately, the staff members were unwelcoming and displayed unpleasant attitudes. The trash had piled up, and many of the drinks were unavailable. If I had the option, I would give this place a zero-star rating. It was a truly terrible experience. Will not come again!!