Chipotle Mexican Grill

Sadly, although the food was good the order took 30 minutes longer than the time promised. The manager at this particular chain did not help the experience. I was met with rudeness and disrespect. Eye rolls. Poor communication skills. Walked away while I was supposed to be given my full order because she was overwhelmed. More training needed. I will not be returning because I will not spend time and money to be on the receiving end of such disrespect. To already be waiting 30 minutes to then be disrespected, no thanks. I'll drive to another location before returning to Thorndale.

We ordered our food through the chipotle app and this is how it was delivered. It looks like it was half eaten, just so crazy to serve food this way especially with how expensive this is. The rest of the order was COMPLETELY wrong as well. We drove all the way down to the location to have this issue solved and when approached by an employee he stated “what did I do? we just had a shift change, it’s not our fault.” Thankfully, they remade our bowls but somehow it was wrong again (my husband ordered steak but got chicken instead). The customer service here is unaccountable. The employees need to be retrained and there should be a manager or something on every shift. I worked at Taco Bell for 7 years and never treated people this way or gave someone such ridiculous food.

My husband and I went to chipotle in thorndale tonight with our two adult clients with autism. When we arrived there were no clean tables in the restaurant so we had to clear and move extra chairs to the side to accommodate us. We did it without complaint. The food unfortunately was not great. The brown rice was hard, so much I thought it was the steak being overcooked and tough but it was just the rice. Again we ate without complaint. At the end we noticed the trash cans were completely overfilled and spilling over, the client I work with noticed and let them know. At the end of our meal the staff just began addressing the trash however walked away with the trash bag not fully in the trash can to complain to the other staff about the soda spilled on the floor. Specifically to say “anyone

Totally dispointed! Ordered on line. The order was not ready even after getting there 10 minutes later Had 3 entrees and neither order was done to chipotle standards (compared to other locations). Burrito bowls missing salsa and fajita veggies. Quesadillas only had meat and cheese. My carne was chewy. Who knows, maybe its better during the day I’m not going back

Drove here 25 mins for a chipotle, thought it would be worth it. Very rushed service on an empty parking lot. Food was so bad, lettuce was black. Please avoid. I barely leave any 1 star review but this location needs to be fix & put customer service as their top priority especially, have a better hygiene. Very disappointing. Removing the chipotle app forever, will let my entire business team know to avoid this location at any cost.