Chipotle Mexican Grill

We arrived at 7:25. We waited in a 15 minute line then were told it would be 5 minutes to cut the steak and 20 for chicken. We wanted steak so we waited. At 8:10, 45 minutes later, they asked if we were fine with chicken. The workers were chatting it up, not doing their job. Many customers left. The take out was backed up. We didn’t wanna wait so we left too. Horrible experience.

It never fails if they have lettuce they don't have cheese. Not only that but the communication across the restaurant yelling "30 minute wait for cheese" insane. I work in food industry and come on, is just not what you would of expected from Chipotle.

I order the salad cause it’s suppose to come w/ honey vinaigrette. Not only do they charge me extra EVERY SINGLE TIME, THEY DONT EVEN PUT THE SAUCE IN THE BAG! 3 times I’ve been charged and no sauce. Customer service is no help. Help on app is useless. Don’t go to thìs location and if you do, check your receipt. I unfortunately got mine delivered thru the app so driver didnt check. (Nor is the dashers job)

Rating 1 star for customer service, I do food reviews and specifically went there for the red Chimichurri Sauce for my youtube. I was given vinaigrette i went back and the cashier said I asked for vinaigrette, like how are you going to argue with me when the main reason for me going was to try the new Sauce. I know i didn't say vinaigrette I dont even like vinaigrette.

Heck yeah! This is a picture of my chicken bowl from today with DOUBLE chicken….. but where’s the chicken? Hands down the worst location I’ve been to. Never pays attention to special instructions when ordering online and staff seems careless. Also 8/10 times they are out of vinaigrette when the employees are just sitting around!