Chipotle Mexican Grill

The first time I tried the Mt. Pleasant location, the food was below average - my chips were stale, the rice was hard, and I had discovered this bug at the bottom of the bowl once I was nearly finished with it. Reluctantly, after months of avoiding this location at all costs due to the bug incident, I gave it another try. The rice was once again hard, the steak was also hard and crunchy, and the entire bowl tasted like someone dumped a salt shaker on it. I would rather make the 20 minute trip to the Greensburg location instead of the less than 10 minute trip to this location any day.

The first couple weeks after they opened this location, it was great. Quality was what to expect from Chipotle. My last order wasn’t great, but I gave it the benefit of the doubt, maybe the employees were just having a rough day. But I just received an order from DoorDash not even an hour ago and am frustrated enough to leave a review, which I never do. My burrito came out of the bag, not fully wrapped. Given that it’s a door dash order I would definitely prefer it to completely contained within the foil- but whatever. The first bite I took of the burrito the rice was BARELY cooked- I’m talking like flash-boiled. It wasn’t just a small section of rice, it was the entirety of the rice in the entirety of the burrito. I took another bite trying my best to just deal. On the second bite I act

New location so should be given a little grace. Biggest takeaway was the proportions were a little off with a heavy presence of cheese in the quesadilla and too much rice in the chicken bowl. Overall, the food tasted decent and service was quick. Good addition to the fast food scene in Mt. Pleasant

sigh, usually go to the one in uniontown and decided to stop at this once since its closer. i did an order through ubereats pickup since they had a deal. i got 3 bowls, 2 bags of chips. and was extremely dissapointed and underwhelmed. the proportions were WAY off. my chips were soggy. and 2 of my bowls were missing multiple items. i did catch the girl working on online orders missing one of my items and i made sure to remind her and she got me my things. and i drove 30 mins back home and opened my bowls and it being kind of upsetting. chipotle is NOT cheap. and for what i paid.. i felt robbed. its a newer location so i hope they better themselves but still im dissapointed.

If you cant supply a service dont advertise it,stick to what you can do. Did a online order at 5:58 for 6:10 pickup. Pretty quick I thought. Finally after sitting in the drive through line for 23 minutes got the order at 6:33 and wasn't even correct. Missing parts of the order and lids not on spilling beans and rice in the process. I can do the wait,but if you tell me see you in 10 minutes I dont expect to wait almost 25 minutes in your drive through.