Chipotle Mexican Grill

Ok, let me preface this by saying I live here and this is my local chipotle. I have never had an issue with them for the last 3 years i've eaten from them....except for today. My order was white rice, black beans, honey chicken, tomatoes, sour scream, hot sauce, cheese guac, and lettuce. What I got was this monstrosity. What's even worse the server had a certified trainer badge on the hat he was wearing. If he's training folks there please stop having him train them. Sheesh. I came home, ate 3 bites, and decided that's enough Chipotle for a while. This service was so horrible I'll be taking a break until you get your act together.

I’m very disappointed with my experience at this Chipotle. I am vegetarian, and when I went to order yesterday, I watched the employee use the same thermometer in the meat items and then immediately dip it into the vegetarian food without sanitizing it. They only wiped it with a napkin, which does nothing to prevent contamination. This is a serious food safety concern. Vegetarian customers should not have meat products introduced into their food due to improper procedures. I could not order anything because I did not feel safe eating food that had been cross-contaminated. I hope management takes this seriously and trains staff to properly clean tools between ingredients. Until this is corrected, I cannot return to this location.

Dirty store. Trash in food. 0 stars. My child found a giant piece of melted Saran Wrap plastic in her burrito bowl. It was covered in cheese and sour cream so I’m so glad she saw it. Picture is the trash in my adult hand, for scale. I called for a refund and the manager was unable to help over the phone. I will be reporting the store to corporate and to Suffolk County Department of Health.

Who's managing this place?? It was terrible! I haven't eaten at this location in a long time. I remember it being good several years ago. Not the case anymore. The girl making the rice bowls looked completely miserable. The food station was messy. There were 3 people hanging out by the register to do the job of one person. Somebody should have been cleaning because the place was filthy!. As I walked out I realized how dirty the floor was. When I got home ( a five minute drive) I realized the food wasn't even hot. I warmed it up took a few bites and threw the rest out. This place is awful! Do yourself a favor...go to Cabo Fresh down the road.

You see the employees getting at eye level with the food to measure out teeny tiny unsatisfying portions. When they were almost out of black beans they put in as much as they could scrape out (not much) instead of waiting for the next batch. It’s fresh and flavorful but you’re left wanting when they put in too little of some items. There should also be more guac for it costing $3. I usually get a sofrita bowl. And there were barely sofritas in it. My first time back to Chipotle in a very long time, I thought they would’ve improved, not gotten worse.