Chipotle Mexican Grill

This location has become a mess in every sense. Any time I’ve been in over the last year the garbages are both overflowing, food on the tables and floors. In addition to that pickup orders are a mess or missing something 100% of the time. Not sure why we went back the times that we did. Paid for chips and queso….no queso…. Side of sauce…no sauce. Quesadillas are a mess. This is just picking it up out of the container. Frustrating to get him to after paying almost $40 and driving 20 minutes each way.

Ordered our food at 6:55, was told would be ready at 7:20. Arrived at 7:20 and order wasn't ready. Was then told chicken had to be cooked for all the orders. Waited 20 minutes, it was now 7:40 and orders started coming out. I then asked if they had my order and was told it would be a little while til my order would be ready. I then asked to have my order cancelled and be given a refund. I was then told that I couldn't be given a refund in the store I had to cancel my order online because I ordered on the website. When I then asked for guidance on how to cancel my order, I was given no help. The manager then told me she would make my order immediately and rushed the order. When I got home both of my kids quesadillas were not cooked, our chips were smashed into crumbs, and overall food taste

This chipotle location is a complete mess. I do an online order. I almost never get utensils or napkins put in it every time I’ve gone inside. Their customer service is terrible. They don’t talk to you when you’re waiting for an online order pick up. It takes them forever to be attentive. There’s constantly food and trash overflowing the garbage , the tables are always dirty. It’s just under such bad management, I’m assuming they really need to step up their game and hire people with common sense. I’d much rather make the trip down the road to the chipotle by Chick-fil-A, then waste my time going to this one with the terrible customer service and a terrible atmosphere.

Absolutely disgusting. Walked into this location and there was garage everywhere - all over the floor, all over the tables and all over the utensils area. One chair was even covered in lettuce. To make it worse, one employee took off her gloves and threw them near the garbage - not in it. She saw she kissed the garbage, and didn’t even care. Another employee then stepped on the gloves not realizing and dragged them around the floor. Will NEVER come back to this location. Appalling.

Behavior is very rude. Specially the spanish mini lady who work in evening shift she don’t even talk if you ask something she just show attitude if you don’t like work better stay home Bad experience 👎