Chipotle Mexican Grill

honestly i was disappointed when i ordered from there for the first time. many things were out that were not indicated on the app, and i had to go thru a cumbersome redeem code process. but i paid a second visit and it really redeemed itself for me. food was great, everything was there, and services were excellent. rating it higher cuz i appreciate their correction of service and would hate to see finally a local chipotle being rated so low if they're indeed improving

Up until January 2026 I had never been to a Chipotle's restaurant; never gave it a thought. But when the Concord, MA location opened up I thought I'd give it a try. The first time was horrendous; a very long lunch line, few people behind the counter working, a really messy seating area with trash and garbage everywhere, and when I got to the front of the line to order all the food was being scraped out of empty pans and put into my "bowl." Okay, I thought, the place just opened up, I'll give them a pass until they get the bugs worked out. I went back a few weeks ago (late February) and it hadn't changed. Long lines, kids behind the counter with a deer-in-the-headlights look trying to feed the crowds, empty food pans, trash all over the dining room, and the food was almost passable, but

New location. Interior seating is nice. Taste is fine. Like normal Chipotle. Portions have been noticeably smaller across multiple visits. Employees seem trained to give half-hearted scoops and shake off full scoops.

This location has taken a beating in the reviews since they opened but I think it just took them some time to get their bearings and hit a rhythm. I went here yesterday and it was great! Food was perfect (compared to other Chipotles I’ve been to) and the staff behind the counter were extremely friendly and courteous, and they got my order made and checked out within 2 minutes. Ingredients were fresh, place was clean, service was quick and friendly. What more do you need?

I visited this location on Thursday night at around 8pm. There was a line of people waiting to order and only 3 employees there. One was making orders and working the cash register, one cooking, and one on their phone in the back. I waited about 15 min to order, there were 2 people in front of me. When time to order I noticed that they were out of almost all meats, fajita veggies, Pico, sour cream, cheese and guacamole. Needless to say my bowl was very sad. The employee working the front was nice and clearly overworked. I should have skipped this location like many have said. It could be different during the day.