Chipotle Mexican Grill

I used to have food from this Chipotle on a semi-regular basis for a long time, but I won't be back for a very long time, if ever. I found a large screw (the metal thing from a toolbox) in my burrito bowl tonight. The manager was extremely kind and apologetic, offering a refund and a free meal. I no longer trust the food, but my brother gambled on a bowl for himself - I told him good luck. Accidents happen, but this is not safe. I give 2 stars instead of 1 to acknowledge the extraordinarily nice management response. I've never found anything this crazy in my food before, and I'm really just glad I found it with my fork and not my mouth. It's large enough I don't think I'd have swallowed it, but I could have easily chipped a tooth. Not to mention, this is obviously very gross and weird.

I stopped here after work today for a late lunch. I ordered a bowl to go with shredded lettuce as my base. To my surprise, my passenger seat was wet when I picked up my food. The food soaked all the way through the bowl then through the bag. After eating a few bites, I realized the beans were clearly never drained and just thrown into my bowl which I did not realize at the time. The girl prepping my bowl went to the station on the side to get the beans so that step was not done directly in front of me. This made my lettuce base extremely soggy and gross. This made my bowl inedible. Total waste of money. It's a shame because this location is on my way home from work but given this experience, I will stick to my usual North Wales Chipotle as I never have an issue there.

New staff, asked the guy to mixed the dry beans on top before putting on the the burrito. Staff response “it’s good”. I wouldn’t be so pissed, the response and attitude really got me going. High turn over and lack of care for product, nor quality. My magic 8 ball prediction food poisoning in the near future.

When I arrived at the chipotle, I realized they gave my giant order to someone else. I’m not upset in the fact that I had to wait longer for them to prepare my meal. I’m concerned that they will let anyone go in and pickup someone else’s order. The employees need to be more diligent when handing someone’s order out. I could not believe they gave my order to someone else only on the fact that we had the same first name. Especially in a place like Blue Bell. They need to use labels since those will have the full names of each customers order on there. A free bag of chips doesn’t make up for the mistakes that I keep experiencing at this chipotle. I will be more careful if I decide to ever go back. Wonder just gained a new customer

This says enough, but yea every single time I order online this happens. Stop cheaping out! Owner is responsible for this. Employees are usually great, and even small talk with me. This is not right. Bowl is literally half full.