Chili's Grill & Bar

Love this place, from food to atmosphere and service. Went there for dinner yesterday on my way back to Boston and had the smash burger. It was simple yet so good. The fries are nicely seasoned, crunchy and not oily. For dessert, I tried their famous molten chocolate, it was good but I’ve honestly had better. The cake was slightly dry and it did not have enough chocolate on the inside. Portions are big so it’s a good value for money. Hopefully they’ll open a branch in Boston.

Got the trio appetizer to-go and chose to include the sliders, southwest egg rolls, and chicken crispers. I had to stop eating and do a review, everything is so good! Perfectly crispy and full of flavor. The girl at the counter (sorry I forgot her name!) Was quick and attentive as she helped me with my order, and she brought it right out to me on time. Love it.

A buddy and I ate at the Andover Chili’s last night. We sat at the bar and the bartenders were very good. The food was a different story though. We both ordered the Bacon Cheeseburger which was recently added to the menu. He ordered medium and I ordered medium rare. The burgers were cooked well done and the cheese wasn’t even melted in any way, shape or form. I felt the cheese and it was cold, as if it was just taken out of the fridge. They didn’t even put it on the burger until after the burger was taken off the stove. We mentioned the issues to our bartender and she was very receptive to what problems we encountered. I told her that I wasn’t blaming her for anything. Going forward I will stick with the Chili’s in Salem NH.

Went for dinner with my children while traveling from Canada, absolutely amazing experience! From the host who sat us, multiple staff running our plates and drinks, and our wonderful waitress Cassie who went above and beyond to make my children feel comfortable. My 4 year old must have asked her 50 questions and she answered all of them! Amazing staff, great experience, will definitely come back!!

I rarely find it necessary to leave a negative review, but after the service I just received, I felt compelled to do so. Having been recommended by the adjacent hotel, I decided to visit for a quick meal before retiring for the evening. From the moment I was seated until my departure, I felt rather unwelcome by my waitress. She took my drink order but then did not return to my table. Another server eventually brought my soda. Approximately ten minutes passed before I was able to place my food order. My meal arrived, and I was not checked on again until the children at the neighboring table were attempting to pay their bills. She was rather abrupt with me, and as previously mentioned, I felt unwelcome and frankly uncomfortable in her presence. Once I had finished my meal, I waited and