Chick-fil-A

Food is always good. The service was fine , but because this is inside a hospital, it is very hard to access. You have to park blocks away if you want to access it unless you work there.

I never had service so poor, rude, and distasteful at VCU Hospital chick-fil-a until this afternoon 6/14/25. The cashier "Nae Nae" refused to take orders at the register (which had NO line) and wanted customers to use the kiosk which was heavily backed up at the time. Unfortunately, due to TODAYS demographics at the hospital, a lot of customers were elderly, did not know how to use the kiosk, or wanted to pay with cash. Also, the kiosk menu did not reflect what was available. With a total of 5 staff members that could be seen ( 2 cooks, 1 cashier and I'm not sure what the other 2 were doing), yet NO one to help the customers at the kiosk. At this point I decided to go back to the register to order a meal and the cashier "Nae Nae" proceeded to take an order behind me even though I was next

I had a very disappointing experience at Chick-fill-A today. The girl at the counter who was handling the orders was extremely rude and unprofessional. Instead of being polite and helpful, she spoke in a very disrespectful tone . Such behavior completely ruins the customer experience. I hope the management looks into this seriously, because good food alone cannot make up for bad service. Customers deserve respect.”

Chick Fil A should ban this location for being a chick fil a. The food IS NOT the same. The fries were diff but ok, the nuggets were awful and had the McDonalds taste to them. The milkshake tasted good and the same.

Just awful. Never opened when I needed them to be there. Worst chicken sandwich I ever saw when it was open. What is all the hub bub about. Didnt even have Mac and cheese ready in a hospital no less. I go better or comparable food at the cafeteria.