Chick-fil-A

It was everything I heard! (This was my first visit! 🤫 I wasnt feeling well abd had a long drive home. A coworker suggested I go through the drive through and get their Tortilla Soup, to go. Absolutely amazing! The staff was so kind and helpful 🫶

I had a very unpleasant experience here. While waiting at the register for my carry out order, an employee approached me and asked if I was waiting for carry out. I said yes, and he responded by telling me, “I am going to have you move over here to wait for your order,” without any “please” or basic courtesy. The tone felt rude and dismissive, which made the interaction uncomfortable. Customer service should include simple politeness and respect, especially in a place known for hospitality. Unfortunately, I’ve had similar experiences at other locations as well. Based on this visit, good service just wasn’t there.

I went in the drive thru to order two bags of ice and a tea I paid and pulled around. I was then approached by the person who usually gives receipts saying there was some glitch with my order because it said pick up. When I get to the window to get my ice the man with the iPad tells employee at the window it said pick up for some reason and she said I would need to come inside to get the two bags of ice. Well I definitely didn’t order for pickup also I had my two small children who are in car seats with me and that was the whole reason I went in the drive thru. When I told her that she rolled her eyes so hard at me I thought they would fall out of her head. Over a bag of ice!! I remember when it was always Chick-fil-A’s pleasure to serve their customers but not anyone. I honestly didn’t se

Either you don’t have young children, or you truly don’t understand how small decisions affect families. This location has become my go-to place almost daily to pick up dinner for my kids. I regularly purchase a 12-count nugget meal and simply split it between my 4- and 5-year-old. They are at an age where sharing equally matters deeply to them, and something as small as dividing food properly can make or break a peaceful dinner. What is very difficult to understand is why this location is so strict about refusing to provide an empty container. Every time I ask, the staff looks uncomfortable—because they do understand the situation and can clearly see the direct impact this has on a parent and their children. Yet they are forced to say no. If the belief is that refusing a simple empty c

Dear Billy McGarth, I am writing to share a concern regarding a recent experience at your store. This experience has left me quite frustrated and disappointed. Our lunch order was catered for approximately 60 people. While I was allegedly provided with the correct number of sandwiches there were 2 extra boxes. I say allegedly because I failed to count them as I placed the sandwiches in the boxes. It was clear the extra boxes were a packaging error. However, when I brought this to the attention of management, both Joyce and Stacy, my concern did not seem to be fully acknowledged, and I was dismissed. The catering manager was adamant that the sandwiches had been counted multiple times and that number was correct, yet this did not align with what was physically present to be placed in the box