Chick-fil-A

While the customer service inside is friendly and the play area for kids is definitely a plus, there are still several things this location needs to improve. Today marked my third issue with them. First, when ordering salads online, it’s happened more than once that certain ingredients are missing—and you’re only told when you arrive to pick up the order. I understand that shortages happen, but it’s frustrating when it becomes a pattern. Second, I once ordered the spicy chicken sandwich and it tasted really bad—almost inedible. I’m not sure if it was just the time of day (around 8 p.m.), but the quality was disappointing. Lastly, on the kids’ menu, I ordered French fries, but they were handed to me upside down in the bag. It might seem minor, but when you have a hungry child crying in t

To the lady Cindy in the drive thru I LOVE YOU & THANK YOU, you’re the only one that knows how to do their job. Too the teenagers “running” this place, get a grip & learn how to work, if you want to stand around all day & gossip you shouldn’t have gotten a job, but don’t let that be the reason you ruin someone else’s day. Over five teenagers not able to get a order right for a simple sauce, & notable to stop gossiping long enough to turn around at the window & see people staring at you to get your attention, but CINDY SAVED THE DAY, Cindy came to the window & DID HER JOB. If you go to get food may as well ask right then for Cindy since she’s the only one capable of doing their job.

Sep 2023 UPDATE: This is my PSA - do not, I repeat, do not order the new Honey Pepper Pimento sandwich! (You can thank me later. ) whomever decided to create this horrible horrible sandwich, and actually add it to the menu should be fired, immediately. Did they hire someone from the bud light marketing team??!! They messed with an original to the detriment of their somewhat solid reputation for fabulous chicken sandwiches. In addition, the last two visits to store no. 2896 the fries have been warmish, soggy and limp. The floors were even a bit dirtier than ever. I actually had to pick up a smooshed fry on the floor that was right beside my seat. The guy walking around cleaning the tables just kept walking on by all the trash on the floor. UPDATE: (New photos added) The newly remodeled C

I’ve really tried to give this place the benefit of the doubt, but the catering experience has become incredibly frustrating. Their online catering feature for Culpeper is basically useless—you can’t place an order for something as simple as a small tray of nuggets without a ten-hour lead time, and the catering manager never answers or returns calls. There’s zero customer convenience. It honestly feels like they’ve gotten lazy and are resting on their laurels because Culpeper doesn’t have many good options. And to top it off, the nuggets are hit-or-miss lately—either overcooked or undercooked. The kids still love them, unfortunately, but the overall service and quality have really gone downhill.

Chick-fil-A is always terrific! Because of my wheat allergy, I love the fact they always have grilled chicken nuggets with no breading. They are always fresh and delicious. They're fries are great also