Carvel

The place is pretty cool, has a game room, a Movie Theater, Laundromat, Subways & a Carvel… We went for Carvel ice cream, there was 1 person ahead of me waiting on his order, It took a while to get someone to attend to us, A man who I think is the Manager came & helped, ice cream was ok but he needs to be a bit more unbothered, when you order it’s like you are bothering him, well that’s what his face looked like 😫, Hey just put a smile on my guy, it won’t hurt I promise… lol

Let me just say Thank you to Allen(Allan,Al..however you spell it). Not only was he running back and forth making subbs and getting ice cream orders but he didn't screw up once and was exceptionally still polite. I would be going out of my mind going back and forth to both places with lines for both. We were definitely waited on with efficient time. The shake and ice cream were both delicious!! He even offered to remake after he thought someone was dissatisfied. Excellent customer service... excellent ice cream and excellent well being of the building. P s he also made our subbs perfect as well!!

The service was terrible! A man I can only assume was the owner was incredibly rude and clearly annoyed that we decided to walk into his establishment. He didn't greet us and only asked if it was all on one order. When we told him no, he then rolled his eyes. A person in our group asked for sprinkles and he wouldn't put them on stating they wouldn't stick because it was not soft serve. I would suggest they clean up the place and learn to control their facial expressions and they might bring in more positive business.

I drove over 1 hr to get a Fudgie the Whale cake for a coworker. The man behind the counter was very helpful and polite. Very clean establishment! Five stars all around.

Customer service was not pleasant. A young girl took care of us. We asked her about the mini golf activity, she’s didn’t hear us well enough and said “WHAT” instead of “ excuse me”.