Caffè Nero

I work in the mall and have been stopping by here a lot recently. The coffee is really good. The vegan breakfast sandwich was one of the best vegan sandwiches I had. The staff is always friendly and efficient. Love seeing Brenda, Brenda Jr, Sunshine, and Stephanie! They are so great and helpful with my dairy allergy! ALSO I am so glad to know the cold foam is also dairy free (made with oat milk).

The coffee was very average n cold. They said fixed temperature. The almond croissant was good

I had one of the worst customer service experiences I’ve ever encountered at this Caffè Nero location in Cambridge. The staff member in the picture, who took my order was shockingly unprofessional and outright rude. There was no greeting, no eye contact, and no basic courtesy throughout the interaction. It’s unacceptable to treat customers this way. Basic professionalism and human decency should never be too much to ask.

Excellent service at this location, always a capuchino.

Awful… inexistant service, not even a hello…