Burger King

Man yesterday on FEB4TH 2026 I was craving burger king french fries ALL day! I finally was able to go to burger king in mount pocono after a long day of work and I went through the drive thru as I was honored to be greeted by the employee Zachary. I told him my order being an original chicken sandwich meal large with 2x large fries as my full order. I explained to Zachary my cravings and excitement for my food asking if he would kindly make my fries fresh. He followed up by saying he completely understands where im coming from and has absolutely no problem making my fries fresh. I got to the drive thru window as he handed me my drink and said the food will be done shortly. Not even 30 seconds later my food was handed to me and NOT only my fries were fresh, but also my chicken sandwich the

I just went through the drive through here and asked for a number 1 large with a diet coke. The teller asked if I wanted it plain, I said yes thinking she meant with no cheese. Nope, I got a plain meat patty on a bun, nothing else. Who asks and assumes you want a plain whopper? We also had to “wait a moment” for about 10 minutes in the drive through for her to take her order and “wait a moment” a few times while taking our order. Terrible.

Disgustingly dirty restaurant. Mid afternoon business was slow. Long wait filthy mother and daughter team. Daughter was polite and good at the register but the place.

If the receipt says 12 items, why would you only put 11 in. I get you only have 10 fingers, but try again. 12 is not that difficult. 45 minutes to go back and forth so now the 11 are cold. So much for the manager doing the order. Lousy service. Never again. So went back for the burger they " forgot". Wasn't remade and not the way I ordered. When I called, I was told no number for corporate lol. As a manager, needs some customer service training. Never again, and will spread the word.

Mount Pocono Burger King is by far the best burger kings and one of my personal favorite places to go. They do not disappoint, they provide fantastic customer service with fresh food nice hot dropped fries always attending to their customers needs. I would like to shout out Nathaniel, India, and David as great employees to have on your crew!!