Burger King

I was shockingly surprised at how amazing my experience was at THIS location. I did a mobile order and went through the drive through for pickup. Usually we skip BK because the one by our house is absolutely AWFUL! But we took a risk after not going to any BK for over 6 years now. We got kids meals and an entrée. Everything was cooked perfectly! The nuggets were amazing! My toddler loved them and my older daughter couldn't get enough for the chicken fries! The staff was kind, Polite, and quick. We had to park in the front because the nuggets weren't done cooking, and from what I could see inside, it looks clean and well kept. Definitely will return!

The quality of the food was significantly better than expected. The fries were a wonderful texture, the chicken was crisp, but not too greasy, and the vegetables were nice and fresh. Not to mention that it was all quite affordable.

Went to the drive-through around 10 PM last night and then everything went smooth. There was no customers really didn’t have no wait time. He told me to go to the front to deliver my food and then when I got my food I just asked if there is any ketchup that he might have left in the bag..I know I didn’t ask, but sometimes they just leave it in there for courtesy. You know ..he immediately says I didn’t ask for it with an attitude mumbles something under his breath and walks away.when he come backs I apologize to him telling him that I’m sorry for making him walk back. He gives me a dirty look drops to ketchup in my hand with an attitude and walks Away..never had no awful customer service like that from any Burger King and I expect better from the Casselberry location.

I have been to this location a few times since I live nearby and have always had great service from the employees (it’s usually a drive thru situation for me) but have noticed that they seem to be understaffed a lot. Ariana who assisted me at the drive thru was very kind and did an amazing job of keeping things moving as best as she could while being short handed! She deserves praise along with the staff she was working with at this time! I have no complaints about the service from the other times I have been here BUT management needs to do better and hire more employees as to not overwork the ones they already have! Please be kind to the ones who are showing up to work!

I was going to have lunch, but first I was going to wash my hands in the restroom. I went to the restroom and it was locked. I went back to ask for the key to use the restroom, and the manager had the nerve to tell me that I was only allowed to use the restroom if I was going to eat something. That's ridiculous. I gave up on eating at Burger King because this is an unacceptable and disrespectful imposition on the customer. I was already quite disappointed with Burger King, but now it's definitive. I will never go back to Burger King again.