Burger King

First and foremost, I am mot complaining about this store. The lady that helped finish the order did a fantastic job. TRACY is a top notch employee. What I have to say is the Burger King business model is lacking on any form of customer service, and when a problem comes up like today, its hard to yell for help with the new building style. You will not survive with no customer service. And if a customer is wanting to pay cash, impossible!!!! The kiosk orders make that virtually impossible without help.

Apparently, the store nor corporate, doesn't care for their customers. The following is all I all I have heard from them! This store lost me as a customer from any BK! Gehovell T (Burger King) Feb 2, 2026, 8:37 PM EST Hi Ernest, Thank you for reaching out to the BK Guest Care Team. We sincerely apologize for the poor experience you encountered at our 2601 West 16th Street #270, BEDFORD, Indiana restaurant. Please know that we take our guest experience and customer service very seriously and hope you would accept my deepest apologies on behalf of the restaurant. I have gone ahead and forwarded your experience to the franchisee restaurant owner and management team so that they may be aware of the situation. Burger King franchisees are independently owned and thus will handle this matte

It's says it was verified 2 weeks ago that burger king is open 24 hours. I just went over there and they were closed SO that being said it was verified correctly. Please fix you page with correct hours for both dine in and drive thu.

From order start to order recieved it took over an hour. While waiting all I heard was bitching and complaining. The front of store was filling up and still no orders coming out. That manager needs to be taught how to do her job. She is very incompetent in this position. There was no apology for making people wait as long as we did. The only person that was considerate was the young man that came in at 6 pm. He came to the front and apologized to each person as he hand orders. This took place on December 4, 2025. I placed my order around 5:30 PM and didn't receive order till after 6:30 PM. I WILL NOT RETURN THIS STORE. To make customers wait like they did is ridiculous and employees should not be going out back for smoke breaks while customers are inside and drive thru waiting for God kno

Normally really good service on nights except for tonight. Woman on drive passive-aggressively asked me if we could place the mobile order before we got there so they could "prepare". She asked me if I could pull around to the front of the parking lot and a man limping brought the food out. He was really nice, though. All of the other people that are normally on drive have a much better attitude and are just nicer than her regardless, but tonight was just very bad with her.