Bruegger's Bagels

I was disappointed with my recent visit. The cashier interaction felt cold and unfriendly — no “please,” no “thank you,” and very little basic customer courtesy. It made the experience uncomfortable from the start. After I completed my payment (and chose not to leave a tip due to the lack of service), the cashier appeared visibly upset, which only reinforced the awkwardness. On top of that, the driveway/parking lot area is in very rough condition. It’s uneven and poorly maintained, which makes entering and exiting the property frustrating and potentially damaging to vehicles.

Disappointed and disgusted. While the new cashier was very pleasant, she handled the situation poorly. After forgetting my coffee cup, she dug through the trash to retrieve my receipt to verify the purchase, which was extremely unsanitary. A team lead, trainer, or manager should have immediately had her wash her hands before continuing to handle anything else. Instead, she was simply told where to find receipts on the computer when they saw her digging in the garbage. Completely unsanitary and unacceptable. Also, one of the coffees I asked for was iced coffee and the same manager/trainer told me it will be $1 per pump of Carmel, since I didn’t order a cold brew and in a very snarky demeanor! Will not visit this location again. Managers, trainers, leads need to take a training class in how

This place has declined rapidly in service. I bought and paid for bagels then was told they didn't have that flavor. Crew members are always just standing around on phones or talking. I don't get it. But I am done going here.

Bruegger's is usually awesome. First time going to this location. Got a Bacon 2 egg and cheese - they gave me raw bacon and burned eggs. I threw it out and went to Tom Wahl's. Will avoid this location in the future.

12.08.2024-Breakfast, solo. I had not been recently, since some past “gloomy” experiences. Nicely renovated (?) spacious, clean, friendly cashier being goofy, but efficient and… The Farmhouse! OMG, THA FARMHOUSE! Phenomenal featured sandwich. The building needs a sign on its north side, or it’s easy to miss. I missed seeing some table or a few, where (IE) cyclists can gather around after a Sunday ride. Or girls soccer team after a game. Or book club, whatever.