Brontë Bistro at Joseph-Beth

We got a table right away as there were only 5 other tables full when we arrived. We waited 10 minutes just for a server to take our drink order and food. 45 minutes later we were still waiting on our food, had not seen our waiter, and had no drink refills. After an hour and 30 minutes we asked for a manager which the staff couldn’t find. When asked about our food she was less than empathetic but rather annoyed we were even asking. Our food magically arrived a minute after asking her about it and we finally got drink refills. The food was mediocre at best with some of the sides being closer to raw than cooked. She never came back to even check in or offer any explanation or apology. We saw our server a total of 3 times the entire 2 plus hours we were there (not really her fault. She was ru

Horrible experience. We arrived around 1 pm on a Saturday with four small children (two of whom were lap infants) and four adults. We were seated immediately. The restaurant was maybe half full, and there were lots of empty tables in our area. We ordered two plain kids cheeseburgers, a tuna melt, and two cups of soup. Standard drinks. The sandwiches just came with chips or fries on the side, and I asked for an extra side of fries to come out early as the kids were hungry. We waited an hour with increasingly miserable children, and began to debate whether going somewhere else would ultimately get them fed faster. When we approached the waitress to see what the issue was, she said another larger party near our table had ordered before us and they didn’t have their food either, as if that so

I have never asked for a manager at a restaurant but after an hour and 20 minutes of no food, no drink refill, and no waitress in sight, I assumed we'd been forgotten. I had to walk up to the hostess stand to ask for a manager who seemingly couldn't be found as the hostess frantically made a lap around the restaurant searching for them. Manager was apathetic at best, didn't apologize for the wait just asked what table I was at and said she'd check on it. No apology from anyone but the poor kitchen staff that brought our food out looking in a state of defeat. Manager never came back to even check that we were taken care of and was not seen on the floor again despite the increasingly disappointed faces on other guests having a similar experience. The food was ok I guess. No real flavor and

Always a pleasure dining in at Bronte Bistro. However, in today's service I noticed I was charged an automatic 20% gratuity AND my receipt was still asking me to tip out. I'm sorry but I don't think that is okay. Gratuity cannot be enforced on customers and still be asked to tip out. I'm unsure where the gratuity fee is being used, hopefully it goes straight back to the employees. Outside of this, food was good as always. Photo is their Kentucky Hot Brown and their crab cakes. I always order the app crab cakes and the entree and combine them so I can have 5 instead of 3. Yes, they are yummy so 3 or 2 just ain't enough. 😂

Cool bistro inside the Joseph-Beth bookstore. The staff was awesome. Nice views of the park and poole. Had the Kentucky Brown. Large portion and is enough for two meals. Their system calculates the tip before tax, which is a nice touch. Recommend