Bojangles

I placed an online order the night before for a 7:00 AM pickup for a work event. When I arrived right at 7:00, I was told they did not have my order and that they would not make it, even though it had already been paid for. I showed proof of the order and payment multiple times, including that it was for the correct location, but the staff still refused to fulfill it. I had to repeatedly go back and forth explaining that my company had already paid and that it was my responsibility to pick it up. The staff was unkind and dismissive throughout the process. They eventually called their boss, who asked for even more proof, which I again provided. By this point it was 7:40 AM. The store was not busy at all, and the order was simply six biscuits. After nearly 40 minutes of waiting and insist

I understand why this location is using a kiosk to make you order. No one would stand at the counter and service this to a person while looking them in the eye. I understand that getting fresh food in a fast food restaurant is usually not the norm and I'm ok with this. I feel pretty sure the fries were from this morning and not sure when the supremes were cooked but I would rather not have my chicken crunch like a bowl of grape nuts. I'll not be back anytime soon. Complete waste of time and money.

3rd in a row poor experience at bojangles. This time waxhaw. Drive through, order wrong, had to wait, poor food. Attached is a picture of egg, overcooked. Once egg turns brown it tastes horrible. Sad part is bojangles has great tasting food when its done right. The execution lately has just been bad, its not just this location, one indian land and charlotte are just as bad. Do better bojangles!!!

⭐ 1 Star — Completely Unprofessional and Disrespectful This was hands-down one of the worst customer service experiences I’ve had at a Bojangles. Angela, who took my order, was openly rude, dismissive, and acted like my presence was an inconvenience. No greeting, no basic courtesy, just attitude from the moment she spoke. When I tried to address the issue, her manager somehow made it worse — dismissing my concern entirely and then turning the situation into a joke by asking Angela, in front of me, if she was being rude… while clearly laughing it off. Nothing says “we don’t care about customers” quite like management mocking a complaint instead of handling it professionally. If this is the service being encouraged here, it explains a lot. Customer service clearly isn’t a priority at thi

Placed an online order, and the online order told me to go inside, doors locked. So I went through the drive thru. The lady at the drive-thru wasn't very pleasant. Got my food, and I always check my bag. To my surprise. 1. Peach cobbler paid for icing, didn't get any. 2. Order bo rounds. They didn't tell me they were out and let me leave. 3. Ordered a family fry and received a small and again let me leave. 4. Ordered mashed potatoes, and they didn't have any, but they didn't tell me and let me drive away. Gave me a fry instead. So i drove back around to get my items right. I don't know why it is so hard to read an online order and get it right. At least communicate to the customer that you are out of items. I tried to tell the lady at the window what was missing and she kept interrupting m