BIGGBY COFFEE

Usually this big b is amazing and my favorite and today which ever lady’s were on shift really disappointed me Sunday dec 28th around 12:40ish I ordered a frozen teddy bear hot chocolate style which means no coffee and I received a hot chocolate and I brought it up and she said sorry usually that’s what people mean and continued on so I said it’s alright n walked away just to make it to the car and my other order to be messed up as well an iced butter bear that literally had standing coffee grounds on the bottom of it nothing like taking a drink through a straw and getting all coffee grounds… very disappointed and sad today this is usually my all time favorite one to go to

When I came in Oliver was training Ava. They did excellently Oliver seems to be a prime trainer and Ava was very quick with my order even though she was being trained. This was the first time I had the opportunity to eat in the last 6 days (hospital reasons) this meant a great deal to me and the family that came with me to this establishment.

Went thru the drive thru tonight for 1 latte. It was about 6 pm. I was advised ny total was $7.08. I remembered the biggby deal today was $5. I arrived to the window to pay and said isn't it $5 day for a latte? The employee said oh yep. Never said sorry...nothing. There is no way she forgot they were $5 today... unless she was charging people full price all night. Don't advertise a 12 days of Christmas deal if the day and then not give people the special price. This is a normal issue here every time I order the $9 bundle which is bragel and latte they tell me the total is $12.54. I say no, the sign says $9 and then they say oh yep you are right.

I requested a 16 oz Campfire cold brew but I don't like the taste of coffee so I asked them if it was a sweet drink or not. They accommodated me and added extra flavoring/sweetener to my drink just to make sure I would like it. I thought that was so nice. When they handed my drink to me (I ordered in the drive thru) I realized they went above and beyond to write a little message on top and it had a smiley face 🫢😁😀🫠 It was a plastic cup but I washed it to use for my coffee at home the next day just because it made me smile. Thank you Biggby!

Love BOGO Wednesdays! Frozen coffee drinks are good but lack COFFEE flavor. Not locations fault...ergo 5 star! Consistent though! Great variety of drinks to chose from! Drinks are pretty close to description!