BIGGBY COFFEE

So I usually love Biggby and even worked at one for a long time! Today I went to get me and my mom drinks a Salted Carmel latte and a Chai. I had already pulled away and tasted my drink and it was really disgusting I don’t know if they forgot to put any flavor in it or what but it tasted like milk and coffee. I then took off the lid and there was a bunch of white and brown things floating in it. I am really upset because I paid $17 for two drinks and after having a really bad morning I was looking forward to treating myself. Also they didn’t take my coupon?? I’ve never had a Biggby turn down a coupon before because it wasn’t the right location! Rockford and Cedar Biggby always took my coupons unless they were expired so I’m not sure if that’s a new rule or what. Do better Biggby you made a

Dear Biggby Coffee Management, I am writing to share an unpleasant experience I had at your Biggby location on October 17, 2025, at approximately 6:43 p.m. When I pulled up to the speaker, the barista (Employee #427948392) asked how she could help me. I began my order by requesting two plain bagels with cream cheese on one side. She audibly sighed, which made me feel as though my order was an inconvenience. When I continued with my drink order — a 16-ounce strawberry banana smoothie and a 16-ounce strawberry shortcake frozen drink — she replied curtly, “I’ll have your total at the window.” At the window, her demeanor continued to feel cold and unprofessional. She handed me my food and drinks without telling me which drink was which. When I politely asked, she identified one, and when I

I have never had an issue with this biggby until recently and I’ve lived in Sparta for years. Please retrain staff on how to talk to customers kindly and leaving the attitude at the door. I still left a tip because biggby was my first job but customers shouldn’t feel like an inconvenience for being there.

The service here is consistently average - not bad, but not particularly friendly or quick either. I've often had to wait a good bit of time for my drink, even when there isn't a long line. The coffee itself is fine; it gets the job done but isn't anything special. What makes the experience uncomfortable is the constant pressure to tip at the drive-thru window. As a customer, I believe that tipping should be a choice based on good service, not an expected part of a transaction. Being asked to tip every time I hand over my card puts me in an awkward position and makes me less likely to want to return.

Great service and prices! Update: they were pretty busy during my visit this morning. The staff seemed overwhelmed, but polite. It was a bit of a wait for my drink, but worth it! The quality of their product didn't suffer from the busyness. My visit was during the morning of May 11th in Sparta, Michigan. Managers, kudos to your employees for their good job! Update: Our sweet Tinkerbell truly loves your pup cups.