Ben & Jerry’s

I had such a wonderful experience at this ice cream shop today, thanks to Dan! From the moment I walked in, Dan greeted me with a warm smile and genuine enthusiasm. He was incredibly friendly, patient, Dan even helped me pick the perfect combination!

Ben & Jerry's on Franklin Street has the best team. Ciara was so sweet and Manager Mel top notch! I tried the Berry Berry Extraordinary and Lemonade but blended! It was the most refreshing delicious summer drink I have ever had! Loved the vibes and the shop is so clean.

We walked in to Ben & Jerry’s UNC with 14 worn out volleyball players and 3 tired coaches. John and Haddie (I hope I got the names right!) showed no fear and gave us the much-needed scoops with smiles! Thanks for reviving our troops with sweet treats and sweet greetings! #gcavolleyball #uncchapelhillvolleyballcamp

I’ve had a few really negative experiences at this store! The most recent time, I walked in to a completely empty store (all staff in the back and nobody seemed to be intent on getting out quickly.) This has happened in the past as well! Once in the store, I went to the restroom, which had urine on the seat, an empty toilet paper roll, and no paper towels. It’s clear that management and staff do not pay attention to those details. After leaving the restroom, someone was finally out from the back. I was visiting with both of my parents and the staff member was extremely rude and unwilling to answer their questions about how many flavors they could have with different sizes. The employee would just grunt and nod or shake his head and looked absolutely miserable to be there. By the time it wa

Daniel was so great with our group! He patiently waited on all 4 kids as they made their choices and kindly served the adults in our group. He was friendly and made the whole experience wonderful, especially on a super hot day! Well done Daniel!