Baskin-Robbins

This isn’t even a Baskin Robbins anymore. Feels like they are lying just to get you in the door. The fact it still shows on Google Maps as a Baskin Robbins and they still have the sign lit up on the building, it’s not until you actually get to the door that it says Twisted Gelato. The decor is the same, the display, the signs with prices. And for it being a gelato shop, there is no gelato. It shows Häagen-Dazs ice cream with paper taped to the cases with the flavor names. I won’t be back ever, don’t know why they are changing anyway. It’s stupid.

Do NOT support this business! My wife ordered a Thanksgiving turkey cake, and what we received was nowhere near what was advertised. After speaking with the staff, we learned they were behind schedule and had someone else rush our order — and it absolutely shows. The cake was horrendous compared to the photo they proudly display on their website. To make matters worse, the owner refused to offer any refund or accountability. Instead, they told us that if we dispute the charge with our bank, they will “fight to keep the $40.” That tells you everything you need to know about how they treat their customers. I’ll be posting a side-by-side photo of the advertised cake versus what we actually received so others don’t make the same mistake we did.

Went in to get ice cream yesterday - serving was a guy with the biggest hairdo of curly hair with just a visor on - not hygienic at all! The ice cream tubs were topped with melted ice cream - looked like they were scraped from the prior container - also tubs with nothing but scrapings of ice cream left in them - it was very dirty inside - I left. It’s very sad how the owner does not care about this business.

Dirty restaurant. Melted looking ice cream. I tried using a birthday coupon but was told (rather rudely) they are “no longer Baskin-Robbin’s and they are in the middle of re-branding.” Go down the road to Gold rush or handel’s.

Ordered a birthday cake online, was charged for it, received a confirmation email, and a reminder email. When picking up was told no one made it. Manager and cake maker were called and said they didn't know about it even though the person in store found a record of the order. Had to scramble to look for a replacement last minute. Birthday girl was disappointed as she picked out the cake and designed it. Should of read all the bad reviews before ordering. Won't be coming here again.