Augustino's Rock & Roll Deli and Grill of West Chicago

I cannot overemphasize the importance of customer service. Came here for a chicken wrap and received a turkey wrap. Called to speak with the “manager” who was completely useless. Explained to me that even though I ordered the right item I needed to specify what I ordered AGAIN! Make that make sense!! Was rude and argumentative the entire time on the phone. Refused to take responsibility for his actions and behavior. Still has the audacity to tell me when I got to the restaurant that it was not his fault. Finally got my correct order and walked out to never return here again. Look I get it, mistakes happen I totally understand. But to sit there and put the blame on the customer rather than make things right says a lot. If he would have said “sorry here’s your food” we would have left and

Great place, good food, fantastic vibe... You will find something here to eat. I appreciate the Earth Friendly top of mind. Had a patty melt and breaded mushrooms... Pasta salad is good, so are the lemon bars and other desserts. Will come back, for sure. Drive through and plenty of seats.... Get lost in all the Rock and Roll memorabilia!!

Came in here for the first time and let me just say AMAZING…. Loved the food had the Angie’s Italian sub.So Good and the Homemade chips were Awesome. Also grabbed a soup which Topped it off very well. Service was very good, Nice clean environment. And also won some $$$ at there slots machine. Will definitely be going back to try more of their menu. 5 Stars all the way

Family owned, and it showed!! The outside appearance doesn't do the food justice! Amazing sandwiches and sides! We loved every dish we tried. They offer a couple of beers on tap. Friendly and fast. Easy on the wallet. It was one of our favorite restaurants on our weekend trip to the area.

We have not been here in years! It did not disappoint. There is a good selection to choose from. I had the turkey pesto burger, and my husband had the italian grinder. Their homemade chips are out of this world! Could not stop eating them! The atmosphere is light and the music is fitting. There are a lot of things to look at. This is a bit out of our way to get here, but it won't be too long next time.