Arby's

Unbelievable I go to this location several times a month This time horrible service I was greeted and helped by Wesley I asked for the meat 3 box But asked to upgrade the fry’s to large. He said we can’t do that. I asked to speak to a manager because they always have in the past Wesley’s response Because the larger fry’s won’t fit in the box And no manager Don’t need the box Wesley. Come on use your brain… Wow great service Arby’s So I had to pay 3.50 more and No cobbler or mozzarella sticks Can’t wait to deal with him again NOT!!!!!

First off. I've always loved this arbys. My most recent experience made it over the top. I put in a mobile order on black Friday and went to go pick up. The lines were insane to the outlet, and after almost an hour, I gave up. I called the store to let them know I'm giving up. I knew I couldn't get a refund, but wanted them to be aware I wasn't going to make it. The nice gentleman on the phone said, no worries. I'll write your info down and next time, just let us know and we'll remake it for you. I was caught off guard. I called tonight to call it in, it was the same gentleman on the phone. He said I remember you, I took your call last week. We'll get this made, no worries. They def didn't have to do that, but it was wonderful customer service in a world where it's lacking in many places.

The girl helping us named Cheyenne was incredibly rude, and clearly didn’t want to help us. I had to go back in the store to get our 3 milkshakes because they forgot (no big deal- just glade we remembered before driving away) and apparently asking for a cup holder was way too much for her to handle. She was talking down and being awful to the other employees working as well. My mom made a comment on how sorry she felt for her co workers. It’s pretty bad when customers can hear her throwing a hissy fit about wanting to leave on time (it was still pretty early and no where near closing) Dinner was fine but she sure left a bad taste.

Had the Gyro and Turkey, Bacon ranch. Both were the best we have had at any Arby's. Nice Job!

Food was great but customer service was bad I had to wait sooo long for my other pizza, mind you I ordered first and plus there was like no one in there minutes later a group team of soccer girls, parents coaches came in they took like 2 to 3 long tables up we asked about if the pizza were done they said it would be ready in 5 minutes but those 5 minutes were almost an hour. They gave the food first to those people that came in a whole group which were last, they were very disorganized.