Arby's

We ordered a smokehouse brisket sandwich (the first picture) and a chicken cordon bleu sandwich ( second picture). This food wasn't even edible. Waited 15mins for this food at the drive thru. This food is Expensive and it is trash.

Have to say, we just finished traveling across the United States from Virginia to California and up into Canada, and this place was the absolute worst service we experienced in the whole 2+ month trip. We ordered a melt and a burger, after waiting 15 minutes, we go to see what's going on, and they said they're out of burger patties. Thanks for telling us before we order, or letting us know while we were waiting with our two year old. Now it's been close to half an hour, and we're still waiting on the melts. Could have crawled to the Walmart, bought the ongredients while blindfolded quicker than this place can make it. If you're stopping in thos area for food, check one of the dumpsters in the parking lot. Guaranteed to be a better experience than this joke of a location.

Purchased a fish sandwich and the bread wasn't just burnt, it was so burned it was black inside. If someone is willing to look at that sandwich and give it to a customer anyway, they just don't care. I took it back and they prepared another sandwich. 2/28/25 Arby's used to be a great place to eat. Quick service, fresh meals, and great staff. However, when my family and I stopped in yesterday, it was anything but. We entered the restaurant and stood in line. Nobody acknowledged that we were there. They didn't even look in our direction. We waited and waited, the line just got longer, still no acknowledgement. Finally, we just got off the line. Started to leave. But then they started taking orders. I placed my order. No receipt. I went back to ask for a receipt and the cashier didn't offer

Recently visited the Arbys on east Atlantic in South Hill. I feel there’s room for improvement regarding food wuality. The roast beef I received was unusually dry, and unfortunately, it wasn’t as warm as I would have preferred. The bun had a chewier texture than expected also. Additionally, my curly fries were cold. Customer experience could be enhanced.. when I spoke to the employee, my concerns were not adequately addressed. The receipt I received was unfortunately greasy and difficult to read. The employee said they couldn’t print me another receipt I’d have to wait for the manager and they didn’t know how long it’d be. I hope this feedback is helpful in improving the overall custoemr experience

Every time I buy food at the drive thru here (3×), the food isn't cooked or is stone cold when it should be hot. I also get zero verbal recognition, greeting or eye contact at the window. It is the strangest thing I've ever experienced. Of course I won't eat here ever again.