Arby's

This second visit this month my order was wrong. I said 2 classic beef and cheddar with NO red ranch. I was friendly and patient. I work food service I understand how it goes. I called store twice no answer just a loud beeping sound. Where the cheddar sauce as well. Another issue I ordered Dr. Pepper with no ice. I was give Root beer with no ice this is ridiculous. I am not seeking free meal. I just want this staff to understand they are in the wrong. No one was in line at 7pm-7:15pm in drive thru. Red ranch is gross.

Not a good experience. Apparently they were out of ice, so soft drinks were warm, and no carbonation. We ordered the “Meat and 3”. Portion sizes were like a kid’s meal. Person taking care of drive up was not very friendly either. We asked for horsey sauce, and she said it was in the box. We get home, and no sauce. No napkins either. Will be a while before we return to an Arby’s.

Ordered online. Was there within 5 minutes. Waited at the drive thru speaker for a few minutes. Finally got to tell them we ordered online. Got to the window and was given our shakes, without straws. Was given our food shortly afterwards. I asked if the straws were in the sack, they looked in the sack and said yes. We pulled away from the window and looked in the bag and there were no straws. I backed up to the window and honked and waved my hands and stuff. They finally came to the window and handed me the straws. I pulled away and my girlfriend then noticed that one of the sandwiches was not in it. I went back around to the window and honked and waved my hands and stuff again. They finally came to the window… again. I told them that they didn’t have one of the sandwiches in it. They went

We have gone here 3 times and 3 times they have messed up our order and had missing items without offering any type of refund. We are not the type to write negative reviews, but something has to give here. This time they were out of curly fries, out of mozzarella sticks, out of ice, and apparently out of carbonation because the drinks were lukewarm and flat. Very disappointed in the way this one is being ran. I understand if you run out of things, but you should be offering alternatives or at the very least giving money back if something that was ordered online is not available. We will not be going back

It has been over 1 year since we have been to this Arby's due to the inability to get the order correct. But, hey thought we would give them a try and it was worse. We ordered 4 items, 3 sandwiches and a large curly fry thru the drive up. We received 1 correct sandwich (added bacon) and the other two did not have any bacon added. No large curly fry was in the sack either. The store was not busy as there was no one else in drive up and maybe 2 or 3 patrons inside the store. I tried to call store 3 times with no answer and I let it ring till it went to a fax machine. Then I called Arby's customer service and asked they contact store and have someone reach out, no one ever did.