Zaxby's Chicken Fingers & Buffalo Wings

I ordered a milkshake, not only did it have a small piece of plastic wrap in it, it leaked on me in the car and on my Church clothes due to a defective cup, i called the manager Abby, and asked only for a remake, that the cup was defective and leaked on my clothes, she said rudely, did you not notice before you left the store, well no, cause the milkshake was thick, so it didn't leak out til it started to melt some, she said she had a hard time believing me, and that accidents happen, which i understand that, all i wanted was a remake. I said i can't believe your talking to me like this, i was nice to her and she spoke so rudely to me. Told me it's just a $5 milkshake. I was so upset at the nerve of her rudeness. I can't belive they put managers with a bad mouth like this in

I had visited on Sunday (9/14/25). I ordered a chocolate milkshake and the new Buffalo chicken tacos with blue cheese crumbles. The tacos were very good. The presentation was very nice as well. The workers were fast and kind as well. I will definitely visit again!

Ever since they did their renovations the service has dropped drastically. Understandable the drive thru was busy, so I went inside to order. I ordered a 20 count chicken finger family meal with 2 large, waited 30-45 minutes to only receive a partial order. Given the manager attempted to make it right, however by that point I was done and demanded a refund with receipt. Only reason I am posting here is because they didn't provide me a receipt that allowed me to send my review/survey directly to them. This I posted here

Erica was great! She quickly fixed a delivery mistake that wasn’t the fault of hers or her Zaxby’s but the third party delivery driver! I definitely appreciate her going above and beyond!

Great team! Always enjoy coming here for lunch. Very friendly and my food gets brought out with a smile! Also, cookies are on point! Thanks