Zaxby's Chicken Fingers & Buffalo Wings

I ordered a salad at the window. When I got home, and took it out of the bag, the lid was not put on securely. Half of it had fallen in the bag and the other half fell on the kitchen floor . I live over 20 minutes away, so did not return it. I called and must have the receipt to redeem it next week. Updated: Now I can’t find the receipt!

I have gone to this zaxbys for a little over a year now… and the only consistency this store has is how it lets me down every time I go. Me and my roommates will make mobile orders ahead of time and still get parked and after 20 mins, we finally get our food it’s never great. Chicken is sub par, fries are soggy and the boneless wings are basically crispy rocks coated in sauce.

Chicken fingers were moist and tender. Fries were soggy, maybe the oil needed to be changed? Ladies room was a mess and one stall door isn't operational. Staff was not interested in being there. Place needs some updates.

Quick service. Clean tables. Zaxbys prices are a little higher than some other chicken places.

So I understand as someone who’s worked many different restaurant jobs that late customers aren’t the greatest, I came 10 minutes before you closed and saw a handful of people in the dining room ordering. When I got my food the bag was tied shut and I assumed everything was in the bad, my mistake. But my 6 finger plate with double fries had one corner of the box full and a couple more in the big area of the box, not the same amount I’ve gotten every time. And I got the cheddar bites, my meal comes with two sauces and the bites one sauce yet none came in the tied bag that deterred me from checking as I wasn’t about to undo a knot. Felt deliberate as I had came so close to closing that my meal was not made properly and petty to not give me the sauces when the little bag that the napkins and