Zaxby's Chicken Fingers & Buffalo Wings

Horrible. Was in the drive thru for quite some time. About 15 mins to be exact. Got our order, it was wrong. It was cold. Not a grain of salt on the cold fries and barely any sauce on the sandwiches.The employees seemed to be having a great time passing the wrong drinks and orders out of the window. Oh yes and the wait? When we got to the window, everyone seems to be on their phone. I guess leaving to cook back there to die.

Asked to keep the Cole slaw after being asked if I wanted extra fries instead and this is what I got. UNACCEPTABLE!!! It’s more juice than Cole slaw.

This was our First visit to a Zaxby’s the staff was very polite and helpful. The food was awesome, seasoned great, cooked perfectly, delicious. FYI the Nuclear Sauce isn’t that hot. I expected way hotter with the name Nuclear, but my tolerance is pretty high. I give it 👍👍!

On 10/7/25, I waited in the driv-thru for over 15 minutes to order Tacos. I was beyond disappointed when I was told by a young lady I was not allowed to customize a taco by adding shredded cheese to the avocado ranch BLT taco when it's literally customizable on the app. I was told, "you have to get them how they come" To wait that significant amount of time in line to be told a lie is beyond ridiculous and unprofessional. As a result, I left and patronized another establishment that accommodates their customers. I've never heard of any establishment refusing to add cheese to an item. Why is the location in Selma refusing to customize menu items especially when it's listed on the app and website as customizable?

We had a great time and everyone was very friendly and the restaurant was clean.