Zaxby's Chicken Fingers & Buffalo Wings

This Zaxby's appears to be succeeding in all three areas of Food quality, Service, and Atmosphere. I recently got the Zensation salad which is worth the high price. The staff served quickly and gave me more than I could eat. The sitting area is clean and very comfortable. The bathrooms were clean and worth using for more than an emergency.

I placed an online order that was supposed to be done at 7:51, instead wasn’t done until we sat in the parking lot for about 10 extra minutes, ordered 2 milkshakes and then was informed that they had no batter to make them and that they couldn’t give me a refund so instead gave us 3 cookies. Last time I checked 2 milkshakes aren’t 2.59$ (which is how much 3 cookies are) and I have absolutely no clue why they couldn’t give us a refund on something we had just ordered but they couldn’t provide it.

Went through drive thru ordered 20 piece fingers…. Drove 20 minutes home…no sauce in the bag…none…called the store to be nice and suggest they make sure those things are added…. Then…I get told we are busy you can’t talk to a manager.. call back later…. No no no…when I spend $38 on food I expect to speak with someone in charge then. You do not tell someone we are busy call back….. last time for me at that location…. It’s called customer service

It's fast food only better. The only real down side was the young man behind the counter. He definitely didn't want to be there.

Lani I think her name was very sweet girl working the drive thru helped me out today she did an amazing job taking my order and for this being my first experince I will definitely be back thank you lani