Zaxby's Chicken Fingers & Buffalo Wings

Came in for a late lunch with a client and my first impression was being greeted with a smile and a welcome to Zaxbys. We placed our order, and once we sat with our drinks, the food was brought to our table almost immediately. Everything was fresh, hot, and correct. The appearance of the store was immaculate in cleanliness. The gentleman cleaning the dining room was detailed in making sure trash, tables, and trays were cleaned, emptied, and orderly. While eating one of the staff came by our table to just check in and make sure we were doing ok and didn’t anything. The staff was professional, in good spirits, interacting with one another with high morale and genuinely seemed pleased to be at work. It made for a pleasurable experience and also makes me want to come back to this one in p

Came to this location after work and asked for a chicken bacon ranch loaded fries only to just get chicken ranch fries… if they would of stated they didn’t have bacon I would ordered something else. I paired with exact cash so I didn’t need a receipt and the manger was unhelpful. I knows kids need work experience but they need to get rid of those high schoolers who just like to play and talk,even the manger sounds like a kid.

Update to my previous review. I wanted to bring a serious service issue to your attention regarding my visit on Sunday: Food Quality: I was served cold, greasy fries. I watched the staff pre-cooking large batches despite the store not being busy. Staff Conduct: The kitchen staff was unprofessional. After I requested fresh food, I was met with glares and served fries that were intentionally over-salted to the point of being inedible. Management/Efficiency: The front-end worker was left completely unsupported, handling multiple roles while the drive-thru team chatted and ignored her. I ended up throwing my meal away. While the cashier deserves a commendation for her hard work, the kitchen staff's spiteful behavior is the reason I will not be back.

The service from Alfred was exceptional. He greeted me with a warm, positive attitude and made me feel genuinely welcomed. Alfred was attentive, quick, and made sure my order was exactly right, checking in to ensure everything was fresh and prepared how I wanted. His professionalism and friendly personality truly elevated my experience.

I enjoy the interaction everything I come to this store. The workers are energetic and love what they do. On Tuesdays, Taven greets me as soon as I enter. We make small talk because I only order two things from Zaxbys depending on the mood.