Zaxby's Chicken Fingers & Buffalo Wings

FYI everyone, I found a hair in our food, and when I called to report it, the employee named Esther spoke to me with an extremely nasty attitude and even laughing over the phone. She claimed they wear hair nets, but didn’t see staff were wearing at the drive-through window which makes no sense. Not once did she apologize for the inconvenience. I understand it’s not end of the world but “Esther” took it to next level. Overall, a very disappointing and unprofessional experience

One of the better brick and mortar locations. They have many booths with big windows on every corner of the dining area. My fries were stale so I asked for new ones and they did not even hesitate or seem bothered. The people that work here are so nice and welcoming 🙏

I went to this store at 9:45 and get they are closing soon so won’t have the freshest experience, but the main reason for the review is for the lack of customer service I received. I ordered a 6 piece lemon pepper finger meal and ended up getting just regular chicken. I called, but they were closing in two minutes and woken t have time to go back. The employee stayed I would need to put the chicken in a bag, but not the fries (probably didn’t want to show how burnt they were) and in order to get a new meal I would need to turn in that chicken and pay the extra $1.40 for the lemon pepper I didn’t pay. WHAT!! This wasn’t my error as I ordered lemon pepper and didn’t get it. I called the next morning and spoke with a manager who said they can’t to anything for THEIR mistake unless I boug

I went through the drive thru on 10.29.25 around 11:25 and ordered a frozen lemonade. The guy said lemonade and I repeated frozen. I get to the register and it was plain. The person at the window turned to the guy on the headset and he began to tell me what he can’t do. I told him to keep the drink. BUT I can’t keep coming back to this store if you are irritated that “you all” messed up the order. Someone needs to train these younger adults to have better customer service service skills.

I just picked up a Cobb zalad with grilled chicken. There are no Eggs, Cucumbers. I did get a few crumbles of bacon and maybe 3 slivers of a tomato 😫