Whataburger

I have meant to write a review over this particular Whataburger for the last 9 months. I have frequented this location multiple times at night and the service is what has really stood out. The staff has always been friendly, kind, very respectful, and that has kept me coming back over and over to this location. 12/11 at 9:16pm, 11/15 at 11:21pm, 10/27 at 12:26pm, 10/26 at 7:34pm, 10/20 at 8:08 pm… and the list goes on and on since March 2025 and the service has always been great from the group of people that have worked here. I know many restaurant staff especially in the fast food realm get a bad reputation (with the exception of that one chicken place everyone loves “my pleasure”), but these crews are great! P.S. no judging my frequent visit. Lol, I run many miles and play many hours of

My food it was fresh and delicious, customer service was amazing the lady that did my orde through drive thru had an amazing attitude and the young man that took my order and cooked my food was very polite and they both met my needs even working an overnight shift I don't know there names but thank you it's been along time since I had got fresh food from Whataburger and amazing customer service.

Placed a mobile order and when we pulled up we were greeted by Varia (I think that was her name). She identified herself as the ASM here. She was apologetic and explained that one of the items I ordered (Big Ranch Wrap) they ran out of an ingredient and said they were waiting on a delivery. She then said she’d make me anything I please that didn’t involve the missing ingredient (a tortilla). I asked if I could get a grilled chicken sandwich and she gave me a whole meal out of it for the inconvenience. She came back out with the food fairly quickly and apologized again. This was fantastic customer service and making the best of an opportunity to turn what could’ve been a potential letdown to a customer into a fantastic experience.

Never again. Last Sunday we called in an order and after we went through the drive thru, we were told they didn't have the order we placed. My husband went inside and waited another 10 minutes. The cook was verbally aggressive with my husband. So much so, that the employees had to restraint him. Tonight I go through the drive thru, waited 20 minutes, They tell me again they have no fish, so I ordered 2 chicken salads..got to the window and was told they "forgot" to make the chicken...What is wrong with these people??!! I drove to the Whataburger in Bullard and it was phenomenal! Great food and service. Gresham=Gross Bullard=Best! I'm posting a pic of the salad from Bullard.

The service was top notch and even though it was breakfast time they had no problem making me a hamburger.