Whataburger

Wow. Visiting from out of town and wanted to get whataburger. All I have to say is what-a-mistake. I ordered chicken sandwich with mayo but the receipt said no condiments. I ended up with them putting mustard on my chicken sandwich. They forgot our onion rings and both chicken sandwiches had different buns as they said the normal ones were frozen due to Truck coming in late. They said they will email me a coupon but not sure I want to try another mustard chicken sandwich. See pics.

Normally, they do a pretty good job. But this morning, not so much. I ordered two Honey Butter Chicken Biscuits. Each biscuit has about as much chicken as a McDonald's Chicken McNugget! After eating the first one, I decided to open the second one and take a picture. The first one was a little larger, but the one in the image is inexcusable.

Traveling thru and stopped there to eat. It was a wonderful experience from the word go. The employees were top notch and so friendly. The food was excellent and the service was amazing. I walked off after ordering and forgot to pay the young lady. She said she knew I would be back and she saved it in the register because she thought my sister was going to be on the same ticket. All was good. Wish all Whataburger locations were this friendly and good.

This was my first time at Whataburger, and I honestly couldn’t have had a better experience. The food was absolutely delicious, fresh, and came out surprisingly fast. What really stood out, though, was the amazing customer service. The elder man who took our order went above and beyond—he was cleaning around the dining area, placing orders, and even came over to ask if everything was okay. I know Whataburger isn’t a sit-down or waiter-style restaurant, but he made us feel welcomed. That kind of service makes a huge difference. He definitely deserves a raise! Because of him, this was such a great first experience, and I will 100% be coming back.

Shout out to the Plainview Whataburger for great service. I live about 15 minutes west of town. I didn't discover I received the wrong order until I was home. I called as soon I as I discovered it, and Victoria verified my info and my order. I was to go today for a replacement patty melt. Unfortunately I failed to get names of the staff who helped me today, but they were friendly, fast, and professional. Thanks for the exceptional service.