Whataburger

This store and it's service, A1. Some places are like family. Like Cheers, where everybody knows your name...lol. But breakfast options are amazing, and affordable, with quality at this Whataburger. I'll drive miles, just for the comfort. Ms. Ruby, and Anette are the heart of this place and is always noticeable and helpful.

I came here very exhausted and hungry. I'm on meal preps and decided to get a chicken sandwich. I get to the drive thru and the voice across the intercom was so welcoming and excited. It cheered me up a bit. I drove around and went into the wrong lane. They hopped to it and checked on me. I apologized so bad tho lol. The wait was a little long and I got a medium instead of a large. But I don't care they must have seen the distress on my face cause those women dropped me a apple pie in my bag 🥰🥰🥰 the fries were so hot and fresh it burnt my hand ✋🏽 🤣🤣🤣. I love it here yall should go !!!!

I am writing to formally report an incident that occurred while I was picking up a delivery order at this location. While waiting professionally and quietly for an order, a loud and racially offensive comment was spoken within the restaurant. The comment included a racial reference directed toward Black people and was said loudly enough that multiple employees and customers stopped and looked toward me, including staff coming out of the kitchen area. I was extremely embarrassed and uncomfortable, but I remained calm and professional. I did not confront anyone at the time because I had already dealt with a very stressful week and simply wanted to complete my pickup and leave without escalation. What made this situation more upsetting is that another Black customer entered the restaurant

Horrible service and they need to hire people with experience and not just anyone. I literally was told in the procedure they are only allowed to give 7 counted jalapeño slices per cup. I paid for 2 cups of jalapeños and only got 2 cup and the Hispanic manager guy had the nerve to tell me 7 per cup. Not to mention they have gotten my order wrong multiple times. Don’t go to this whataburger. West lake Houston: summerwood, 1960, Wilson are way better than this new ran whataburger.

Like always, the food is fresh, delicious and so goooood! The drive thru staff is the best I have ever met. The manager is doing an amazing job.