Wetzel's Pretzels

Terrible experience. We came in with a buy one get one free pretzel coupon from the app, but the manager flat-out refused to honor it. She wouldn’t listen to us at all and just kept repeating “no, no, no” without explanation. We even tried using Google Translate in case it was a language issue, but she still wouldn’t acknowledge anything. Completely dismissive and unprofessional. If you’re in the area, skip this place and go down the mall to Auntie Anne’s instead—better service, more variety, and the pretzels are always fresh. Don’t settle for disrespect, if they don’t appreciate your business go somewhere else! 0/10 do NOT recommend.

I placed a pickup order to grab on my way home from work on Monday 2/24. After placing my order, the website stated that it would be ready for 6:02 PM. Although I entered my phone number and email address on the checkout page, I was never sent any further updates on my order. However, my bank account was charged and everything appeared to be normal. I headed to the counter, arriving at 6:15 PM. When I approached the woman working and told her that I had an order for pickup, she told me there were no online orders. I showed her the confirmation on my phone, still having the website open. The page listed the order, the pickup location and time, and proof of payment. She quickly glanced at it, said “no” and walked away. There were no other customers to help, but she would not stay at the

Placed a big online order for a client's wedding via the Wetzel's web site (last minute after the client's own order failed to arrive via UberEats). Was given a pickup time about an hour out. Arrived at the mall and found it was completely locked up and had closed an hour earlier. Impossible to reach the store or HQ by phone. Emailed customer support and was told the franchisee would refund. Two months and many emails later, no response and no refund of my $160+. On the two occasions someone at HQ answered the phone, it was a person who didn't speak much English who tells me she is the only employee left and the stores have closed. Don't order from here!

8 bucks for very stale pretzel bites. Friendly staff was the only reason this wasn’t 1 star

I made the mistake of ordering online because no one was at the store to help me. Now I can’t cancel the order because it makes me call the store but they don’t respond or act clueless when speaking on the phone.