Westrock Coffee Company - Roasting & Manufacturing

Good people 24hr I came early to deliver parked in lot next door they came out and woke me up and asked if I wanted to get unloaded early. Unloading process a little long but not bad. Can stay in lot next for reset if needed

Small lot. No place for more than one truck to wait by shipping & receiving sign. Nice people in warehouse. Little slow on unloading. Appointment @1000 arrived 0820 docked 0940. Departed 1135. They a nice lot next to building don’t know if you can do overnight I did not ask.

AI chatbot when you call for service is not effective and doesn't understand much. So it turned a 1 minute call into an 11 minute call with the issue unresolved. I get that AI has a place in the future, just buy a better one. If you called your own service line, you'd be disappointed in yourself.

Have been here a couple times overnight parking is allowed they have a vacant lot near by I have always slept in the door or just got lucky enough to get empty. Easy people to get along with.

Truck unloading time is pretty slow here. I'm a regular so if you come here and you're not the best driver, please go to the the next drive past Westrock. It's an empty lot where you can stage your load until they call you. There isn't any signs telling you any of this but if you pull in you'll probably have to back out onto the street because it's not enough room inside to maneuver around. I've seen trucks come inside when it's empty but if other trucks are already docked it's almost impossible to turn around inside the facility.