Wendy's

Customer service at the restaurant tonight was 10/10. I’m not sure of the employees names working this evening, but they went out of their way to be patient & considerate with a customer. The service was also super fast. In a world where it doesn’t feel like people care about anyone anymore, especially a stranger, it was wonderful to see how they went above and beyond to ensure he was taken care of. Very classy. Way to look out for people in the community, too. Just awesome.

Last night I stopped in to use the self order kiosk, but was guided to the normal register. The employee had hit the wrong button for a plain hamburger and had accidentally chosen some $5.99 bacon stack burger. I asked a couple times if a plain hamburger should cost that. Next thing a manager comes over, and I'm thinking things will be remedied, but he just told me questioning it multiple times wouldn't change the price, and proceed to double down on the mistake. I asked if it was weird that something like a JBC was half the cost of a.... Plain burger. They got short with me and said that's just how it is. I paid a dollar more for a jbc then a plain buger and proceeded to pull all the ingredients off so I could have a plain burger patty on bread..... Which is not a $5.99 buger Bad service

I ordered on the mobile app and when I arrived they said the computer was rebooting and I would have to wait 15 minutes. I asked if I could show my phone order so they could make and they said that was not possible. They told me to park on the side and they would let me know when the computer was backup and running. They never told me and I noticed people going through the drive thru. I went back to the drive thru and they proceeded my online order. The window teller was not friendly or apologetic at all. When I got home the bread for the hamburger was stale!

Went tonight for dinner. Doors were locked with all the lights on. As I drove around to exit the two employees were outside smoking. Hopefully cigs. Three other cars drove through to. Not cool.

Here to comment that the staff working in the evening was friendly, polite, patient, and clearly were having fun! We appreciated their positive attitude and friendly conversation!