Wendy's

Made a mobile order, go to the store, have to wait at least 10 minutes in the drive through before some one even acknowledges my existence. I’m told to pull to the second window. Waiting again for an extended period of time. I’m told “we’ve already started cleaning our frosty machine for the night” and asked if I want something else. I said no just refund the order. I’m then told they can’t refund the order. My question to this Wendy’s is why are you shutting down equipment an hour and a half before closing time?

9pm on a Friday, there must only be one guy running the whole show. Insane 50+ minute wait time for the drive thru. They only take one order at a time and wait until that car is completely done and pulled off before taking the next order. Sub-par friendliness as I'm sure they get a lot of complaints. All to be told I had to wait an additional 5 minutes for spicy nuggets. Well what's another 5 minutes after spending an hour here?

There’s nothing about a fast food when it comes to Wendy’s in West Union the employees I have dealt with are so rude and you might as well go to the next restaurant because you’ll sit in line through the drive-through for a good 5 to 10 minutes. The workers are not only rude. They are very lazy. They move so slow. I don’t know who owns this Wendy’s, but he needs or she needs to get all new help.

I’m not usually one to complain about fast food places because I truly know what it’s like working in fast food, as I work in fast food myself… but there needs to be change within this Wendy’s. I just went through and got a biggie bag and my nuggets looked like bottom of the bag nuggets. My significant other told the gentleman at the window he was not pulling up because the last time they pulled us we waited close to 30 minutes. It seems to me that they were angry that we told them no!!

Love getting my breakfast burrito with a side of egg shells. Never cease to amaze me. You suck.