Wendy's

I ordered 3 meals here. One for me, one for my wife, and one for my son. They forgot the fries and nuggets for one of the meals. There was a large line and we didn't open the products til we got home to find out a partial meal was missing. When this issue was reported, not only did they not offer a discount on the next order or any form of a coupon, they simply stated that it would be reported to the Management. This was nearly a month ago and I've not heard anything since. It blows me away that they think its okay for a customer to order and pay for a product, not receive that product, and just say, "Sorry." They're literally stealing from their customers and they think thats okay. This is like paying for a potato and chicken breast at the store and then walking out with nothing in your

I was expecting a simple fast breakfast. However my experience here was one for the books. The order came out wrong and even the coffee was cold. The manager had a terrible attitude, mostlikely dealing with her colleagues and attire issue from what I over heard. It shouldn't effect the customer service but it was very evident. Anyway just a heads up, management there needs some leadership training. It's starting to effect performance not just for me. I see the other reviews here. We need more customer care.

I’ve been in other Wendy restaurants but this one was so cute! There’s an electric fireplace with a seating area next to it, so it was nice and cozy. It was clean, the staff were polite and my burger was actually delicious! 😋

Stopped by at 3:40pm on 11/30. Took 8 minutes for an employee just to acknowledge the customers at the speaker in the car in front of me, took another 10 minutes before i made it to the window only to pull up and see the drive thru employee playing on her phone right in customer view at the window. Horrible customer service

I stopped for lunch and went inside and ordered at the kiosk because they don't take orders at the counter anymore. There were 3 or 4 people standing in the front waiting on their orders. I figured a few minutes wait and we would have our lunch and get out of there. We'll, we ended up waiting 35 minutes for our order. I paid with my card already at this point or I would have canceled or left. Never , will I go back to Wendy's in Vestal. The sad thing on top of the wait was the food was lousy and cold.