Wendy's

We ordered a baconator, spicy chicken sandwich and large fries. The burger was ok but the spicy chicken was definitely old and not fresh at all. Also my large fry was old and the size of a small!!! Picture included. I mean come on Wendy's do better.

Now I’ve been to this Wendy’s frequently throughout the years not so much the last couple years, but I went a couple weeks ago and everything was fine. Well I went today and food was decent and they gave me the wrong sauce. I opened one of them to dip my Tinder and I knew it was the wrong sauce because I don’t like hot stuff and I had asked for signature. I drove back through the drive-through to get the right sauce The gentleman at the drive-through window asked me what was the problem and I said the problem is you gave me the wrong sauce so he asked me for the sauce back that I had which I gave him the one that was unopened and so he gave me a signature sauce I said can I have two and he said well give me the other one back I said I opened the other one so I can’t give it back to you. I

Nice fresh beef patty with no dirty grill smell. Nuggets were definitely hot and out of fresh grease. I appreciate fresh clean grease. Satisfied with this location multiple times.

My husband order food for the two of us around 2:00pm on Wednesday 11/12/25. His burger was fine. However, my spicy chicken sandwich looked and tasted like it had been sitting in the warmer since the beginning of lunch. My chicken sandwich was so rubbery that I could barely bite a piece off. Then I tried calling to speak with a manager for a replacement, and no one answered the phone (I called twice). This was so inconvenient, seeing as I have an infant and no time to drive out there on the fly for a sandwich that should have been fresh when it was bagged the first time. Unacceptable and we will not be back. Fast food should be a last resort anyway. You all should not be in business.

This morning 11/29/2025 I went to this location on Rockside rd & ordered a breakfast sandwich & burrito at 7:37am I was asked to move out past the door this wasn’t the problem I got my food at 7:44 and pulled off at 7:50 I sent my sandwich back across the parking lot be a corrected because it was the wrong one. My daughter was told on the speaker as the lobby wasn’t open, that I would have to call in & tell them my sandwich was wrong & I would have 72 hours to get another on. Which makes zero sense if the sandwich is in hand & she was already there. I have never heard of such a ridiculous policy