Wendy's

I visited at 5:15 on 10/16 and the staff completely ignored everyone in line for 20 minutes. They were right there putting food together for people in the drive through but ignored the line completely the whole time I was there. The one young man wasn’t even acting like he was concerned or in a hurry. I asked to see the manager but was told by the cook the young man who was ignoring us was the manager. I told him it was unacceptable how he was acting and left after taking his picture. The man in red was the manager. I left without ordering after over 20 minutes. The two older women in front of me had been there longer and still weren’t helped.

Normally I would give this Wendy's fairly high marks. Recently there wait time has been horrible for food. They must be on the counter system that clocks when a car leaves the window because they're having people pull up pay and then pull into a parking space and today I waited 12 minutes. If you're using a system that is supposed to track the amount of time it takes to serve a car having those cars pull up is not being honest to your employer. I don't expect Wendy's to be as fast as McDonald's because a lot of the food is made to order more so than other fast food places. I just don't like this trend

The cook with tattoos all over him was when talking down to his coworkers in a loud way, catching my attention and others there. VERY VERY UNPROFESSIONAL ....!! He literally was talking down to the girls who were the ones cleaning the mess up from a great spill and he did NOTHING to help them.! I normally don't talk against anyone unless it's pretty bad, and it was for the girls and myself .! The rest of the crew seemed SCARED because of the situation..... Hats off to the girls...!!

Ordered the taco salad. Very disappointed. They decreased the size of the salad and chilli. I feel it was a rip off for 12.23

This Wendys has gone downhill since we have moved to Hampstead. Initially they were on the ball and even made large nugget orders for our kids birthday parties but the last few times we have came to this location it has been one excuse after another for bad service. The system is down, the drive thru is 15 cars deep, I even called ahead and placed an order for a large number of nuggets and when I got there it was ready to which staff claimed "they wanted it to be fresh" yeah right nice fake save. I don't know what has happened recently but this Wendy's needs some help.