Wendy's

While waiting on my drive-thru order parked past the yellow post a usually tolerable, dark complected female employee thought it best to sneak up to my window and scream into the cab of my truck. It was a shrill and inaudible shriek! I jumped, and murmured in anger! Looking back on the incident the only thing I might have done to warrant such behavior, was speak loudly into the drive-thru speaker. I drive a loud truck, and past employees have had a hard time hearing my order. Unfortunately those will be my last Galax Wendy's chicken nuggies!

Why do you have the option to order through an app if you’re not going to put in the order and have it ready when I arrive? I recently placed an order through the app (15 minutes in advance), but when I got there expecting to receive it and go straight home, I was told that I would have to wait (20-25 minutes was my wait time) for my order to be made. When questioned about it I was told that they don’t make any orders until the person arrives to pick it up. It’s then typed into the system and made. WHAT? If that’s the case, why would anyone bother to place an order in advance, when you’re going to have to wait as if you walked in and placed the order. You wonder why people don’t eat here as much as they use too! Needless to say, it’ll probably be my last time eating here.

Every time I’ve been through the drive thru, the soda tastes like pure seltzer. The food is old. Sometimes the fries are so hard that you can’t even bite into them. Seriously, not even just super crunchy fries. I’m talking like they’ve been fossilized in stone like a prehistoric lizard. And if they don’t forget my ranch, it’s still warm and sour. It’s supposed to be in a cooler, right? It is everywhere else. The Wendy’s in Hillsville is a million times better, and has never done me wrong. I’ve visited the Galax location again recently a few times after not visiting it for a couple years, just to give it another chance, and it hasn’t changed. Still garbage.

Update today. Fries were excellent. Counter service also excellent. Burger continues to severely underperform. My advice continues to be the same regarding the Wendy's burger. As it's being provided, at least at this franchise, it's a tasteless, dry, minimalist and unappealing sandwich (photo below). Average burger this time--but it could easily be better. The weakness, easily fixed and costing a couple more pennies total on a nearly $6 simple burger/chicken sandwich, is to actually have the sandwiches sold to the public look like the products being advertised. How? Instead of a 1/4 penny paper thin slice of tomato, provide a 2 penny worth thick cut tomato slice. Instead of 1/10 penny worth of lettuce, provide a 1 penny worth of thicker lettuce. Sell what's advertised. As it is now, the f

I figure I come to Wendy's for lunch. I waited 30 minutes in drive thru. I am so upset. I ordered a medium combo Single Nacho Cheeseburger and I don't think they gave me the right order. I had no choice, but to eat it. I am so very upset because I was wanting to try the Nacho Cheeseburger. I would have gone back to get it right, but I didn't have time and I didn't want to be late for work.