Wendy's

Although the food was tasty - we ordered a pecan salad, chili, a cheeseburger & drink at the drive- thru window at approximately 9:15pm; when we asked for a receipt for our credit card purchase that’s when the atmosphere of the whole experience changed!!! IDK what was up but we were told we had to wait two hours for their system to restart to get a receipt for our purchase & the order window was slide closed in our faces when we tried to get a clear explanation of what was going on. Stella the cashier who took our order began running around inside as if we had asked for something out of the ordinary. So we pulled our vehicle up from the drive- thru & waited for a few minutes wandering why Stella was so agitated & she didn’t give an explanation - one of her co-workers ( a male) who explaine

I WILL NEVER EVER patronize THIS location again! It was bad enough that it wasn't even busy enough to justify the mistakes with my VERY simple order, but the fact I had to wait as long as I did in the drive through while watching the employees dance & joke around waiting for my order is deplorable! I ordered TWO singles.. one WITHOUT cheese and one WITH.. BOTH had cheese! I also ordered a parmesan Caesar salad they gave me one with NO chicken! I've been ordering this same salad from another franchise a few miles away without ANY problem and LOVED it which is why I orders it THIS time! You won't get another PENNY from me! HORRIBLE SERVICE!!!!

I can now see why this location gets 1 star ratings.. I Ordered $7 biggie bag with double stack. I asked can my fries and nuggets be hot 🔥. And I asked for ketchup and BBQ sauce . Of course when I got my food. Everything was cold. I gave back the fries, they cooked more. when I was given the fries thru the drive thru window with no bag..The hot oil was still dripping from the bottom of the container.I still did not get any ketchup, BBQ sauce or napkins.. This will be the Last time I will goto this Wendy's.

First, I went through the drive thru and there were three people who took my order and I had to repeat it twice. Next, when I arrived at the window, the young lady was very nice handed me an order then asked me to pull in into one of the To Go spot and wait on my drink. Next, a gentleman comes out and asks, "did you get your food", I said yes, but not my coffee. He came back with my coffee, COLD. Trusting the store, I bit into the sandwich and it was not what I ordered. My order was incorrect totally. I proceeded to call the store and the mail box was full. Now, I'm angry. My order was a Single with Cheese no tomato and hot fries and a hot coffee. What I got was a Spicy Chicken Sandwich with two tomatoes and cold fries. I'm done

Unfortunately customer service is almost a thing of the past in today's world. This particular restaurant gave me the worst experience customer service wise that I have had in all of my experiences. The young lady that waited on me was not pleasant at all. As a matter of fact, she expressed through her body language that I was interrupting her or wasting her time by placing an order. After asking her if she was okay because of her unpleasant attitude, she just shook her head yes as she stared at me blankly. She quietly affirmed my order and when I asked her to repeat it because I did not hear her, with an attitude she repeated. That this is accepted in today's world and not addressed by management or ownership is totally sad and unfortunate. This is, unfortunately, the world that we live i