Wake Up Call - Aaron

I ordered the firecracker drink and the blended cookies and cream! Both were good just wish the blended one was more thick and wish the firecracker had less of the blue curaçao and wish they gave me a straw for the boba that actually worked. Came here the next day and got 2 drinks. It was $15 before tip for 2 24 ounce drinks. Crazy! They gave me a boba straw this time and it tasted a lot better than the last time.

My favorite coffee spot in the whole Tri-Cities. Every barista knows what they're doing, and they have the friendliest staff. Their drink selection is fantastic. It's a great place to start your week

I hope Aaron reads these. I don't believe in giving bad reviews unless they're really truly earned. Your staff demonstrated nice and efficient customer service to the drive-thru and in-store customers. As an Uber Eats person i was acknowledged and then ignored. All new orders placed after i arrived were processed before they suddenly remembered me. Not joking...store and drive thru were empty when they discovered i was still there. 10 minutes later. Not getting paid any extra for the longer wait. Meanwhile the online customer is also waiting longer, and being penalized simply because they can't leave their desk but really wanted your products, enough so to pay delivery fees and a small tip. Please make sure your staff is aware that online offers should be just as important as in person.

Their madhatter energy drinks are hit or miss. Mainly miss. It tastes like club soda…flat club soda. Most likely won’t be going back after having my drink taste like water so many times.

Katie, the manager on shift during my visit was exceptional. She always gives great service, and makes the visit enjoyable.