Vocelli Pizza

Pizza has always been decent but they expect customers to pay 14 dollars for BBQ wings with more sauce on the box and what looks like scraps at the bottom of the bag of breaded frozen wings from Walmart.

I placed a delivery order that was supposed to arrive in 30-35 minutes. Called the store after an hour and 15 minutes to find out where it was. Was told “all our orders are out for delivery we only have one driver”. No apology just kept repeating the same thing over and over. It took 1 hour and 30 minutes to arrive and the pizza and rolls were cold. Not lukewarm warm actually cold to the touch! Absolutely unacceptable and we will never order from here again. Terrible food and even worse customer service!

Tonight (12/16) I made a large order online, I had it for delivery and it went past the time that it said on the computer (delivery time was 45 minutes). I tried to call about the order at least 6 times and kept getting an automated message saying press 0 to speak to an operator. When I did that, it hung up on me. So, I drive there. I get there and the poor guy was going crazy with orders, he obviously was having to train a person because he was telling him what goes on the pizza. There was about 4 people standing in line before me. I get to the counter and tell the guy I placed an order for delivery but was there and could pick it up. Two of the four pizzas I ordered was missing (if they had delivered it, I would have been missing 2 pizzas) and all the pizzas were just cheese when I kn

So I receive my food after leaving a note on the order to have it left at my door, because I was in the shower, so instead of leaving it at the door the driver persists to pound on my door and when my child looked out the window and came to tell me the pizza was here the driver called the police to my home. My car is clearly parked in front of my home. THE NOTE SAID TO LEAVE IT. You really must've needed that tip huh? Not to mention the pizza came soggy and falling apart, my five year old son who loves pizza wouldn't even finish it. The general manager was not helpful at all when informing them about their employee, was honestly a little rude, even. I have been a huge fan of vocellis for a long time. But I will never be ordering at this particular location ever again.

Our order was perfectly cooked. We got an order of cheese sticks, 1 large deluxe pizza and 2 orders of garlic romano oven roasted wings from the the 2600 Sunset Blvd, Steubenville OH 43952 location. To add this was an in store pick up, this location was very clean, was greeted as soon as I walked in to pick up our order and to say all the food being made smelled amazing. Will return again !!!