Twisted Sugar

Drinks and cookies were great and made exactly how we ordered them; the cookies are truly better than the competition’s. Staff wasn’t super hospitable, but wasn’t callous either; just kinda a “meh” type of transaction. We probably won’t be back to this location, but we’re still a fan of Twisted Sugar in general. Minus three stars for the following reasons: - online ordering didn’t work and I had to call the store to place our order - many things were out of stock - the barista asked me for my credit card CVV over the phone; this is a huge training issue, as no one should be asking or giving that info over the phone - the drive-thru was kinda sketchy because it wasn’t well-lit - no accessible parking and really narrow entry walkway (the lack of accessible parking is an ADA violation)

3 problems: 1. The hot chocolate (which my wife has had a flavored hot chocolate at another store yet flavor options are apparently not offered at this location) very watered down. Almost like Swiss miss that was made with double the water it asks for. Undrinkable. 2. Took like 8-10 minutes after we ordered for 2 cookies, a soda, and a hot chocolate when the store and drive thru like were empty. That's really long. 3. They only had 2 of the chocolate peppermint cookie left. Sure, we went at 7:30 on a Friday night so I get the idea of running out, but still... Make more when it's 3 hours till close? Honestly, I'm not the type of customer to be a Karen, but it was no bueno..

This is the BEST dirty soda shop around! Will drive extra to come here rather than swig! Only 4 stars cause they don’t offer a rewards program

With a background in pastry, I hardly ever find a place where the cookies are as good as everyone proclaims them to be... My expectations therefore were not high. To my surprise not only was the first flavor choice fantastic, all other 3 flavors we purchased were equally delicious. (Banana Cream, Peanut Butter Nutella, Lemon Tart, Salted Caramel) This is the first time in my international travels that I have liked everything I tried. I highly recommend Twisted Sugar cookies!!

Super yummy. Puts Crumbl to shame. Deserves to be more popular than the other cookie chain franchises out there.